Mid-Michigan's Bigger Dealer With Better Deals
What many people may not realize is that smartphones, tablets and other handheld mobile computers typically connect wirelessly to cellular towers that are wired together and then to switches, exchanges and finally data centers. A wireless “trip” to a satellite and back would introduce too much delay in the data, voice or video transmission, as you can see when a TV anchor is talking with an overseas correspondent. So, the need has never been greater to empower technicians with technologies that keep them safely out in the world, building and maintaining our telecom connections, so that we can stay home.
Prysmian is one of the world’s largest producers of telecom cables, delivering optical fiber, optical and copper cabling solutions. The company is at the heart of many of the planet’s leading telecom operators. Advances in tech solutions and innovation for broadband, alongside the continuing successes of its three business units –Telecom Solutions, Optical Fibre and Multimedia – are creating opportunities for new growth, connections and enhancements to living and working everywhere.
Fortunately, as Zebra’s recent “Future of Field Operations” study found, the shift to rugged mobile computing, printing and scanning devices with more capabilities and functions is happening, even accelerating, within the telecommunications sector and even among other service providers. That’s because field service organizations do not act on a whim, especially when it comes to major operational changes. They use data as the basis for decisions ranging from the types of services they should offer to the infrastructure designs they should implement and even the types of technology tools they should give their workforce so that field teams can stay connected to one another and critical business systems while maintaining the equipment that enables others to do the same. And, right now, the data makes a strong case for implementing easy-to-deploy and even easier-to-use enterprise-grade mobility solutions that give telecom and technical service providers the real-time, actionable intelligence needed to improve response times and better manage labor and inventory resources.
In a way, that kind of says it all. Better response times help everybody – definitely customers, but also the organization. The quicker an equipment or infrastructure problem in the field is addressed, the sooner that asset can support revenue. Plus, increasing the speed of dispatch, diagnostics and issue resolution gets the technician (or team) to the next call sooner, which means more calls can be handled per day. But response time improvements don’t happen because you or your workers try harder. They happen because predictive analytics and automated dispatch get the trucks rolling sooner, geographic information systems (GIS) data directs technicians to the right asset immediately upon arrival at their destination and machine learning combined with virtual reality (VR) or virtual collaboration tools increase the first time fix rate (FTFR).
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